FAQs


SHIPPING AND TRACKING 

WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?

We work with fulfillment centers in the U.S. and Asia. With our partners in Asia the tracking info may take a little longer to get updated. Please allow 2-5 days for your tracking number to be updated once your shipping confirmation email is received

Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time. 

HOW LONG DOES SHIPPING TAKE?

In order to keep our inventory affordable, fresh and up to date with the latest styles, we source our inventory from several top manufacturers in the U.S. and Asia. Please allow 10-20 business days for your orders to arrive. Typical delivery time in the U.S. is 10-12 business days. Typical delivery time for International deliveries (non-U.S.) is 12-20 business days. 

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated. 

LOST STOLEN OR UNDELIVERED PACKAGES

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

ORDERS WITH INCORRECT ADDRESS INFORMATION

Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

WILL THERE BE DUTIES/TAXES ON MY PACKAGE?

Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. 

In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards and PayPal. 

WHEN AM I CHARGED FOR MY ORDER?

To get your items packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

SALES TAX

Local sales tax is charged in California, North Carolina and Michigan where our U.S. products are manufactured.  

WHAT CURRENCY ARE YOUR PRODUCTS STATED IN?  

All products are listed in U.S. dollars.

CONTACT INFORMATION

HOW DO I CONTACT UPSTART CLOTHING COMPANY WITH QUESTIONS NOT ADDRESSED ABOVE?

If you have any questions or feedback we would love to hear from you! Please contact us at info@upstartclothingcompany.com. Thank you so much!